Terms and Conditions

Man With a Van Hackney Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Hackney provides removal, collection, delivery and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or organisation booking or receiving the services.

Company means Man With a Van Hackney, the provider of the services.

Services means any removal, man and van, transport, loading, unloading, packing, collection, delivery or related services supplied by the Company.

Goods means the items and property that are the subject of the Services.

Waste means any items that the Client intends to discard, dispose of, or have taken away as rubbish, including household, commercial or garden waste.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van services for domestic and commercial customers, including local removals, small moves, collections, deliveries and transport within the United Kingdom. Availability of vehicles, staff and specific service options may vary depending on location and date.

Any estimated time for completion of the Services is an approximation only and is not guaranteed. The Company will use reasonable care and skill in providing the Services but does not guarantee that specific times, routes or schedules will be met.

The Company reserves the right to refuse or cease provision of Services where it reasonably believes that the Goods or circumstances present a risk to health, safety, property or compliance with law.

3. Booking Process

Bookings may be made by the Client by contacting the Company and providing full details of the required Services, including addresses, access information, number and nature of Goods, and preferred dates and times.

The Client is responsible for ensuring that all information provided at the time of booking is accurate and complete. Charges may be adjusted if the information supplied is incomplete or incorrect, or if the Services actually required differ from those described at the time of booking.

A booking will be treated as provisional until confirmed by the Company. Confirmation may be provided verbally or in writing. The Contract is formed once the Company has confirmed acceptance of the booking.

The Company may request a deposit or prepayment to secure the booking. Where required, the booking will not be confirmed until the requested payment has been received.

4. Client Responsibilities

The Client is responsible for:

Ensuring that adequate access is available at all collection and delivery addresses, including parking arrangements for the vehicle. Any parking restrictions, permits or charges must be notified in advance and are the responsibility of the Client.

Ensuring that Goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed as part of the booking.

Obtaining any permissions, permits or approvals required for loading or unloading at the premises, including from building management, neighbours or local authorities.

Being present, or appointing an authorised representative to be present, at both collection and delivery addresses to supervise the Services and sign any relevant documentation.

Checking all premises before departure to ensure that nothing has been left behind. The Company accepts no responsibility for items left on the premises once the vehicle has departed.

5. Payment Terms

Unless otherwise agreed in writing, all charges are payable by the Client on completion of the Services on the same day. The Company may require full or part payment in advance, particularly for larger bookings or long-distance work.

Charges may be based on hourly rates, fixed prices, distance, volume, weight of Goods, or a combination of these factors. Any quoted price is based on the information provided by the Client and is subject to revision if that information proves to be inaccurate or incomplete.

Additional charges may apply where:

Waiting time arises due to delays beyond the Company’s control.

Access is restricted and requires extra time, labour, or equipment.

Additional Goods or services are requested that were not described at the time of booking.

Parking fees, tolls, charges or fines are incurred in the course of providing the Services, except where caused by the Company’s negligence.

Where payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to suspend or cancel further Services until payment is received.

6. Cancellations and Amendments

The Client may cancel or amend a booking by providing notice to the Company.

Where the Client cancels with more than 48 hours’ notice before the scheduled start time, any deposit paid may be refunded or transferred at the Company’s discretion, subject to any reasonable administrative charges.

Where the Client cancels with less than 48 hours’ notice, the Company reserves the right to retain part or all of any deposit paid and to charge a cancellation fee to cover costs and lost time.

Where the Client cancels on the same day as the scheduled Service, the Company may charge up to the full quoted amount, particularly where the vehicle and team have already been allocated or dispatched.

Any requested change of date, time, address or service specification is subject to availability and the Company’s agreement. The Company may treat substantial changes as a new booking and may apply cancellation terms to the original booking.

If the Company must cancel or significantly amend the Services due to circumstances beyond its reasonable control, it will notify the Client as soon as reasonably practicable and will, where possible, offer an alternative date or time. The Company’s liability will be limited to refunding any deposit or prepayment for Services not provided.

7. Excluded and Prohibited Items

Unless expressly agreed in writing, the Company does not carry or handle the following items:

Cash, securities, jewellery, precious metals or stones, watches or other high-value personal items.

Perishable goods, live animals, plants, or items requiring special environmental conditions.

Hazardous materials, including explosives, flammable substances, gas cylinders, chemicals, paints, solvents, asbestos or toxic waste.

Firearms, ammunition, illegal substances or any item whose possession or transport is prohibited by law.

The Client must not present any such items for removal or transport. If such items are transported without disclosure, this will be at the Client’s sole risk and may invalidate any liability of the Company for loss, damage or delay.

8. Liability for Loss or Damage

The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability for loss, damage or delay is subject to the limitations set out in this section.

The Company will not be liable for:

Loss or damage arising from the Client’s failure to pack Goods properly, unless packing services have been provided by the Company.

Loss or damage to Goods where the Client or any third party is involved in loading or unloading.

Loss or damage caused by wear and tear, inherent defects, pre-existing damage, or the fragile nature of certain Goods.

Loss or damage arising from inadequate access, structural weaknesses at the premises, or defective lifts, stairways, floors or pathways.

Indirect or consequential losses, including loss of profit, loss of use, or loss of enjoyment.

The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the lower of the replacement value of the Goods affected or a reasonable limit reflecting the charges paid for the Services. The Client should ensure that they have appropriate insurance cover in place for Goods of high value.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services. The Client must provide reasonable evidence of the loss or damage and the value of the Goods concerned.

9. Delays and Access Issues

The Company is not liable for delays in providing the Services arising from causes beyond its reasonable control, including traffic conditions, road closures, accidents, weather, vehicle breakdowns, or delays caused by the Client or third parties.

If the Company’s arrival or completion times are delayed, it will use reasonable efforts to keep the Client informed and to minimise inconvenience.

If access is not available at the confirmed address at the scheduled time, the Company may charge for waiting time or, where access remains unavailable, for wasted journey costs. Where the Services cannot be carried out because of access issues, this may be treated as a same-day cancellation and charges may apply.

10. Waste and Rubbish Removal

The Company may, by prior agreement, remove certain Waste items as part of the Services. All Waste removal is subject to compliance with applicable waste management and environmental laws and regulations.

The Client is responsible for accurately describing any Waste to be removed and for ensuring that no hazardous or prohibited Waste is included unless expressly agreed and appropriately arranged.

The Company reserves the right to refuse any Waste that it reasonably believes to be hazardous, unlawful to carry, or not covered by its waste carrier arrangements. Additional charges may apply for heavy or bulky Waste, or where special disposal methods are required.

The Client acknowledges that Waste will be disposed of at authorised facilities and that disposal decisions, including recycling or landfill, may depend on the nature of the Waste and local regulatory requirements.

11. Insurance

The Company maintains appropriate insurance cover for its vehicles and public liability in connection with the Services it provides. This insurance does not replace the need for the Client to maintain their own contents or business insurance for Goods of significant value.

The Client is encouraged to arrange suitable insurance for Goods in transit, particularly where the value of individual items or the overall consignment is high. The Company may, on request, provide details of its insurance cover limits but does not act as an insurance broker or adviser.

12. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly. The Company will use reasonable efforts to investigate and resolve complaints in a fair and efficient manner.

Complaints relating to loss or damage to Goods must be made within the time limits specified in these Terms and Conditions. Failure to do so may affect the Company’s ability to investigate and may limit any potential remedy.

13. Data Protection and Privacy

The Company will collect and process personal data about the Client as necessary to provide the Services, manage bookings, process payments and communicate with the Client. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes.

The Company may retain records relating to the Services, including contact details, addresses and job details, for a reasonable period for accounting, legal and operational reasons. Personal data will not be sold to third parties.

14. Use of Website and Online Information

Any descriptions, estimates or information provided on the Company’s website or in promotional materials are for general guidance only and do not form part of the Contract unless expressly confirmed in writing.

The Company makes reasonable efforts to ensure that information is accurate and up to date but does not accept liability for typographical errors or minor inaccuracies that do not materially affect the Services.

15. Variation of Terms

The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract with the Client.

Any variations to these Terms and Conditions requested by the Client will be effective only if agreed explicitly in writing by the Company.

16. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By making a booking with Man With a Van Hackney or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.