Privacy Policy

Man With a Van Hackney Privacy Policy

This Privacy Policy explains how Man With a Van Hackney collects, uses, stores and protects personal data relating to customers and potential customers in the Hackney area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise those rights.

This Privacy Policy applies to all Man With a Van Hackney customers and service users within the Hackney area, including those who make enquiries, request quotes or use removal or transport services.

Data Controller

Man With a Van Hackney is the data controller for the personal data described in this Privacy Policy. As data controller, Man With a Van Hackney determines the purposes and means of processing your personal data and is responsible for ensuring that any processing is carried out in compliance with applicable data protection laws.

Personal Data We Collect

Man With a Van Hackney may collect and process the following categories of personal data when you contact us, request a quote or use our services.

Identification and contact details such as your name, address, collection and delivery addresses, postcode, and contact details such as mobile number or other telephone number, and any contact name for collection or delivery.

Booking and service information such as details of the items to be moved, access information for collection and delivery locations, preferred dates and times, job notes you choose to provide, and information relating to the type of vehicle or level of assistance required.

Communication data such as the content of communications you send to us, including enquiries, feedback, complaints and any notes we make about our interactions with you in order to manage your booking.

Payment and transaction data such as records of the services you have purchased from us, the amounts charged and payment status. We do not store full payment card details when a third party payment processor is used, but we may receive confirmation that your payment was successful or declined.

Technical and usage information where relevant, such as basic information about how you interact with our website or online forms, including pages visited and the time and date of visits. This information is used to help us understand interest in our services and to improve our website.

How We Collect Personal Data

We collect personal data directly from you when you contact us by telephone, through any online enquiry or quote forms, via messaging services or when you speak to us in person. We may also collect personal data where you are named as the contact person for a job arranged by someone else, such as a family member, friend or business.

Lawful Basis for Processing

Man With a Van Hackney will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases.

Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, carrying out removals or transport services, communicating with you about your booking and handling payments.

Legitimate interests. We process certain personal data where it is necessary for our legitimate interests and where these are not overridden by your rights and freedoms. Our legitimate interests include responding to enquiries, managing and improving our services, keeping appropriate business records, protecting our business and preventing or detecting fraud or misuse of our services. When relying on legitimate interests we carefully consider the impact on your privacy.

Legal obligations. In some cases we process personal data to comply with legal obligations, such as record keeping, taxation and responding to lawful requests from public authorities.

Consent. Where required by law, we may rely on your consent for specific types of processing, such as certain forms of direct marketing communications. You can withdraw your consent at any time, and we will explain how to do this when we obtain your consent.

How We Use Your Personal Data

We use your personal data for the following purposes.

To provide quotes and bookings for removal or transport services, including assessing your requirements, providing prices and confirming arrangements.

To deliver and manage our services, including planning routes, allocating staff, arranging vehicles, coordinating collection and delivery, and keeping you informed of progress or changes.

To communicate with you about your enquiries, bookings, payments, feedback or complaints, and to answer any questions you may have about our services.

To manage our business operations, including internal record keeping, financial administration, accounting, reporting and auditing.

To improve our services, for example by reviewing feedback, analysing types of jobs and usage patterns, and updating our processes and training.

To comply with legal and regulatory requirements and to protect our rights, property and safety, including the prevention, detection and investigation of potential fraud or other misuse of our services.

Data Sharing and Processors

Man With a Van Hackney may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so.

Service delivery partners. We may share relevant information such as addresses, contact details, job notes and timing requirements with trusted operational partners who help us deliver the service, such as drivers, porters or subcontracted removal teams, where this is needed to complete your job.

Payment processors. Where we use third party payment processors, your payment details will be processed by those providers solely for the purpose of taking payments and handling refunds or chargebacks. These providers act as independent controllers or processors depending on their terms and applicable law.

IT and administrative providers. We may share limited personal data with companies providing IT support, booking systems, cloud storage, communications tools or administrative services, strictly so they can provide these services to us. When they act as data processors, they are required to follow our instructions, keep your data secure and comply with data protection law.

Professional advisers and authorities. We may share personal data with professional advisers such as accountants or legal advisers where necessary, and with public authorities, law enforcement or regulators where we are legally required or permitted to do so.

We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, or where data is stored on servers located outside these areas, we take appropriate safeguards to protect your personal data. These safeguards may include using standard data protection clauses approved by the relevant authorities or relying on other lawful transfer mechanisms permitted by data protection law.

Data Retention

Man With a Van Hackney keeps personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of fulfilling our contract with you, meeting legal, accounting and reporting requirements, and handling any queries or disputes.

In general, we retain booking and transaction records, including associated contact details, for a period that allows us to respond to queries about past work and meet our legal obligations. Communication data and enquiry records may be retained for a period that allows us to manage follow up, resolve any issues and understand patterns of demand for our services.

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

As a data subject, you have a number of rights under data protection law in relation to your personal data. These rights apply to all Man With a Van Hackney customers and service users in the Hackney area, subject to certain legal conditions and exemptions.

Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain additional information.

Right to rectification. You have the right to request that inaccurate personal data is corrected and that incomplete data is completed.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.

Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or the processing is required for legal claims.

Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact Man With a Van Hackney using the contact details provided on our website or other service materials.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Security

Man With a Van Hackney takes appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures include limiting access to personal data to those who need it for their role, using secure systems and taking reasonable steps to ensure that our staff and service providers are aware of and comply with their data protection responsibilities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be made available through our usual communication channels. You should review this Privacy Policy periodically to remain informed about how we protect your personal data.