Terms and Conditions for Man With A Van Hackney

These Terms and Conditions set out the basis on which Man With A Van Hackney provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms are designed to create a fair framework for both parties and to clarify how a Hackney man with a van service is arranged, paid for, cancelled, and delivered.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business booking the service. These conditions apply whether the booking is made for domestic removals, single-item transport, commercial delivery, furniture relocation, or other agreed van and labour services. They apply to every man and van Hackney booking unless a separate written agreement states otherwise.

These terms are intended to be read alongside any quotation, booking confirmation, or written schedule agreed in advance. If there is any inconsistency, the written quotation or confirmation will take priority for the specific booking details, while these terms will still apply to all other matters. Nothing in these terms affects your statutory rights where they apply under UK law.

All bookings are subject to availability and are only confirmed when we have accepted the booking and, where required, received any deposit or advance payment. A booking enquiry does not automatically guarantee a slot. We may ask for details such as collection and delivery addresses, access conditions, item lists, parking restrictions, floor levels, and any special handling requirements so that we can assess the job properly.

The customer is responsible for giving accurate information at the time of booking. If the information provided is incomplete or incorrect, the price, timing, vehicle size, or staffing requirements may need to be changed. Any change in scope may affect the final charge. For example, a standard Hackney van service quote may be revised if there are additional items, long carrying distances, waiting time, or extra loading assistance required.

We may refuse or cancel a booking if the job is unsafe, unlawful, outside our service scope, or materially different from what was originally agreed. This includes, without limitation, situations involving hazardous goods, prohibited waste, offensive materials, unsafe access, or conditions that present a risk to people, property, or vehicles. If the customer needs a man with a van service in Hackney for an unusual or heavy-duty item, this must be disclosed in advance so we can decide whether it can be accepted.

Prices are normally based on the nature of the job, the size of the load, the duration of work, distance, vehicle use, and any additional labour. Quotes may be provided as a fixed price, hourly rate, or a combination of both. Unless expressly stated otherwise, prices are exclusive of any additional charges arising from circumstances not disclosed at the time of booking.

Payment terms will be confirmed when the booking is accepted. We may require a deposit to secure the slot, and the balance must usually be paid on completion of the job unless agreed otherwise in writing. We accept payment by the methods made available at the time of booking. Any bank charges, failed payment costs, or card processing issues caused by the customer’s payment method may be added to the amount due.

If the job takes longer than planned because of factors outside our control, including restricted access, waiting for keys, congestion at the premises, missing packaging, or additional loading requests, extra charges may apply. The customer agrees to pay all reasonable additional fees incurred in carrying out the work, including parking-related costs, tolls, congestion-related charges, or similar operational expenses if these were not included in the original quote.

Cancellations must be made as early as possible. If you cancel a booking after confirmation, we may retain part or all of any deposit to cover administration time, reserved vehicle time, and lost opportunity. The amount retained will depend on how much notice is given and whether any preparation has already been made for the job. A late cancellation may also attract a further fee if the vehicle and crew have already been dispatched or are unable to be reassigned.

If we must cancel due to circumstances beyond our reasonable control, such as vehicle breakdown, traffic disruption, severe weather, illness, or operational emergency, we will aim to rearrange the booking at the earliest suitable time. Our liability in such cases is limited to rescheduling or refunding any sums paid for the cancelled service, where appropriate. We will not be responsible for indirect losses caused by the cancellation, such as missed appointments or business interruption.

Where the customer asks to rearrange rather than cancel, we will try to accommodate the request, but any new date remains subject to availability. A postponed booking may be treated as a new booking if the original time cannot be held. If a job is cancelled on arrival because the customer is not ready, has not completed packing, or cannot provide access, this may be treated as a late cancellation and charged accordingly.

The customer must ensure that all items are properly packed, labelled, and ready for transport unless packing services have been explicitly included in the booking. Fragile, valuable, or unusually shaped items must be declared in advance. We do not accept responsibility for pre-existing damage, poor packing, inadequate wrapping, or items that are structurally unsound before loading. Any man with van Hackney arrangement depends on the customer providing clear instructions and reasonable access.

We will use reasonable care and skill in providing the service and in handling items entrusted to us. However, our liability is limited to direct loss or damage caused by our proven negligence or breach of contract, and only to the extent permitted by law. We are not liable for loss or damage arising from ordinary wear and tear, inherent vice, defective items, or matters outside our control. In no event will we be liable for indirect, special, or consequential losses, including loss of profit, loss of goodwill, or loss of business opportunity.

Where an item is especially valuable, rare, or fragile, the customer should arrange appropriate insurance before the move. Unless we have specifically agreed in writing to provide extended cover, our liability for damage to any single item or set of items may be limited to the lower of the replacement value or the amount set out in the booking terms, subject always to applicable UK consumer law. The customer should ensure their own home or contents insurance is updated if necessary.

We may refuse to move any item that appears unsafe, unlawful, contaminated, poorly packaged, or likely to cause damage to property or persons. This includes items that are too heavy for safe manual handling without prior arrangement, loose liquids, perishable goods, animals, live plants in unsuitable condition, or prohibited substances. If a job involves multiple floors, narrow staircases, or no lift access, the customer must tell us in advance so that the appropriate equipment and labour can be allocated.

Waste removal and disposal services, where offered, are subject to strict UK waste regulations. The customer must not present waste that contains hazardous, clinical, chemical, asbestos, electrical, or other controlled materials unless this has been expressly agreed and legally compliant arrangements are in place. The customer remains responsible for telling us what is being removed and for ensuring that any waste presented for collection is lawful for us to carry and dispose of. We may request evidence of origin, classification, or segregation where required by law.

Where waste is collected, it will be handled in accordance with applicable environmental and duty-of-care obligations. Any items taken for disposal may be subject to transfer notes, segregation, recycling, or deposit at authorised facilities. The customer agrees that they will not ask us to dispose of materials illegally or in a manner that could breach environmental, transport, or waste management legislation. If we reasonably believe the waste has been misdescribed, we may decline the collection or return the items at the customer’s expense where lawful and safe to do so.

The customer is responsible for obtaining all necessary permissions, permits, building approvals, parking arrangements, access codes, and any other authorisations needed for the service. If parking restrictions, loading rules, security checks, or site-specific requirements apply, the customer must make us aware of them in advance. Delays caused by failure to secure access, parking, or permits may result in waiting charges or cancellation fees.

Where our staff enter the customer’s property, the customer must ensure the environment is safe. Floors, stairs, driveways, and access points should be clear and suitable for carrying items. We are entitled to suspend work if we believe there is a risk to health and safety. If we are unable to complete the job due to unsafe conditions, abusive conduct, or obstruction, the customer may still be charged for the time attended and any reasonable costs incurred.

Any estimated completion time is given in good faith but is not guaranteed. Traffic, weather, loading complexity, and site conditions may affect timing. We will use reasonable efforts to complete the work within the expected period, but no liability arises for delay unless it is caused by our negligence and results in direct loss that is recoverable under these terms and the law.

Some services may involve assembly, dismantling, or re-positioning of furniture and equipment. Unless this has been specifically included, we are not obliged to dismantle items, disconnect appliances, remove fixtures, or reconnect utilities. If we do agree to carry out such work, the customer accepts responsibility for ensuring that it is lawful and safe to do so and that any appliance or fitting can be handled without specialist certification.

All personal data provided to us in connection with a booking will be used only for the purposes of administering the service, processing payment, managing the job, and maintaining records, in line with applicable UK data protection law. We will take reasonable steps to protect information but cannot guarantee against every technical failure or third-party incident outside our control.

We may keep records of bookings, payments, correspondence, and job details for operational, accounting, and legal purposes. The customer agrees that we may rely on emails, text messages, booking forms, or other written communication as evidence of the arrangements made. If a dispute arises, the records we hold may be used to clarify what was agreed.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing. Oral promises or informal comments will not override these terms unless confirmed in writing by an authorised representative.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The customer and the service provider both agree that this legal framework applies regardless of where the booking was made or where the customer is located within the UK.

By proceeding with a booking, you confirm that you understand the nature of the service, accept these terms and conditions, and agree to cooperate reasonably so that the work can be completed safely and efficiently.